Privacy Policy
Park Giant -
Heathrow’s premier meet and greet service
- Fully insured drivers
- 3 minute walk to check in
- Heathrow approved
Privacy Policy
Last updated: 08.2024
Introduction
Welcome to Park Giant Meet and Greet Parking (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.parkgiant.co.uk (the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number.
- Usage Data: Information about how you use our website, such as your IP address, browser type, pages visited, and the time and date of your visit.
How We Collect Information
We collect information in the following ways:
- Directly from you: When you provide it to us through forms on our website.
- Automatically: Through cookies and similar tracking technologies.
Use of Your Information
We use the information we collect in the following ways:
- To provide, operate, and maintain our website.
- To improve, personalize, and expand our website.
- To understand and analyse how you use our website.
- To develop new products, services, features, and functionality.
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
Sharing Your Information
We may share your information with:
- Service Providers: We may share your information with third-party service providers to perform services on our behalf, such as hosting and data analysis.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access - You have the right to request copies of your personal data.
- The right to rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure - You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Contact Us
If you have a question to raise about this Priavacy Policy. Please contact us at contact@parkgiant.co.uk
Get a quick quote for your travel and book safely and securely online now!
faqs
Meet & Greet Parking, or Valet Parking as it is also sometimes called is an extremely efficient and cost-effective way to travel to and from the airport. 2-way taxi fares can end up more expensive and not everyone enjoys getting on and off from buses, especially after a long flight. With Park Giant’s Meet & Greet service, we meet you at the terminal of your choice and then our fully insured staff will drive your vehicle to our secure and Police approved car park facility. When you return, we’ll drive your vehicle back and deliver it to you.
We’re experienced, established and our service is approved by Heathrow Airport’s Approved Operator Scheme and we are a member of IAPA, the Independent Airport Parking Association. The Park Mark scheme is now removed as it is no longer available to Meet & Greet parking operators and is only for Park and Ride operations.
We used to be!
Park Mark is now only valid for self-park car parks.
The British Parking Association (BPA) used to offer Park Mark accreditation to Meet & Greet Operators of which we were a part of for over 15 years. As of March 2025, this is no longer the case as ALL meet & greet parking operators and most Park & Ride operators are now required to remove any Park Mark logo or reference from their website(s).
We, along with other Park Mark Accredited operators were asked to sign on to the BPA’s new AM-GO scheme which was deemed unnecessarily expensive and ultimately, not fit-for-purpose by members of IAPA (the Independent Airport Parking Association), of which we are a member.
We are collectively meeting with other membership bodies and will update the website and customers when we have further information. Our car parks are still safe, secure and we are still required to adhere to strict guidelines as a Heathrow Airport Approved Operator.
Meet & Greet Parking services offer customers flexibility and peace of mind. We can change your parking dates as per your requirements (additional costs will apply for extra days), change the departure or return terminal and we can also collect from a Hotel (costs may apply). Also, if your travel is extended for any reason and you need your EV car charged, we can check for availability and provide you with a price to add-on the EV charging service. Need an MOT or service, what about a small damage or alloy wheel repair? Email us at contact@parkgiant.co.uk and we’d be delighted to help where we can.
Ever had to park in an airport car park? It’s expensive! We offer last minute bookings of course, even if you arrive at the airport and are stuck we can take your booking. We always recommend advance bookings, this allows you to take advantage of cheaper pricing and you can then relax on the day you’ll be travelling.
Absolutely, in fact many of our customers find our service extremely useful. You just drive to the terminal, park in a disabled bay (blue badge holders) and we can then take your vehicle from there. If you have specific needs, just email us with a bit of notice and we’ll help as much as we can.
Yes, we’ll need to hold your keys for the duration. Please remove all other keys and key rings, apart from those required to operate your vehicle. We cannot accept responsibility for loss or damage to personal items, including keys and alarm fobs.
We assist many businesses with their airport parking requirements, Meet & Greet Parking can be extremely cost-efficient for businesses and time saving for those on tight schedules. Send us an email with your requirements and we’ll do whatever we can to help.
All of our car parks are very close to Heathrow Airport. Our overflow car parks are also very close. This ensures efficiency and means that we’ll not be adding more miles to your car than is necessary.
You must check your vehicle in full upon arrival and advise us of any concerns before moving from the parking bay. The driver will then notify the office and will provide the photographs. You are then required to email us to contact@parkgiant.co.uk along with images and we will then investigate for you. Drivers are unable to check photographs taken when we collected your vehicle, although we will have them stored and will check them for you. You are also required to photograph your own car before departure – sometimes photographs can be unclear, so any concerns about image quality can be limited by additional photographs that you take. Please do not harass drivers, they will not pay for damage on the spot and are there to drive cars. Our office-based team are there to assist you.
From the M25 exit at Junction 14, follow the signs for Terminals 1, 2 & 3 all the way round following onto the Western Perimeter Road.
Go through the main tunnel to the Central Terminal Area for Terminals 1, 2 & 3. Exiting the tunnel, keep right, passing the Central Bus Station, joining the final approaches to Terminal 2 on Cosmopolitan Way.
Again, keep right as the road to Terminal 2 will move away from building, before turning back as the road ramps up to Terminal 2 Departures & the Short Stay 2 car park on Constellation Way.
On the rising ramp, continue to keep right as the ramp will lead directly into the “Short stay car park” entry barriers.
Take the barrier ticket and enter the car park. Entering the car park on Level 4, keep RIGHT for Level 4 following the signs for Off Airport Parking Meet & Greet and then park your vehicle in “Row B”. where you will be met by a Chauffeur to collect your car.
From the M25 exit at Junction 14, follow the signs for Terminals 1, 2 & 3 all the way round following onto the Western Perimeter Road. Go through the main tunnel to the Central Terminal Area for Terminals 1, 2 & 3. Exiting the tunnel, keep in the 1st lane and follow signs for Terminal 3 Short Stay Carpark (Carpark 3).
Take a ticket from the barrier and take your car to Level 4, then park your vehicle in ROW “A” where you will be met by a Chauffeur to collect your car.
Follow signs for TERMINAL 4 DEPARTURE. Drive up the ramp staying in the left lane. Once you arrive, please park in the furthest lane away from the terminal where you will be met by a Chauffer to collect your car.
Drive towards the PICK UP AND DEPARTURE. As you go up the ramp you will see signs for SHORT STAY CAR PARK. Follow the sign (this is Level 4 of the TERMINAL CAR PARK) but keep in the left-hand side lane marked FAST TRACK BUSINESS PARKING, drive to the barrier and take a ticket, (There is no additional charge to the customer for entering the TERMINAL CAR PARK) then proceed to ROW S or R, where you will be met by a Chauffeur to collect your car.
Starting from August 29th, 2023, the New London Ultra Low Emission Zone (ULEZ) charge was launched for non-compliant vehicles entering the zone.
If you drive a non-compliant vehicle, you will be required to pay the ULEZ charge when accessing certain areas in London, including Heathrow Airport.
For our service needs, you will need to pay for ULEZ for any day your vehicle may be driven within ULEZ. You will need to pay for your departure day and arrival day as well as if you are staying in a hotel before or after travel if this is also within ULEZ. Please bear in mind if your travel requirements change you will also need to change the date of your date with TfL or purchase additional days.
To determine whether your vehicle is compliant with the ULEZ standards and to check if you need to pay the ULEZ charge, please visit the Transport for London (TFL) website. By clicking Here you can easily check the compliance status of your vehicle and ensure a hassle-free journey with Park Giant. The company is NOT responsible for any aspect of ULEZ fees or fines and this is the sole responsibility of the customer.
